Frequently Asked Questions

    • Permanent bracelets will be delicate but sturdy. However, they are not indestructible. Depending on your lifestyle they could break off sooner than later. If at any point you must remove your jewelry for any reason, it can be clipped off with scissors or clippers. And don't worry, we can always weld it back on! E-mail me at Nellene@nellenetree.com. The first repair is free whether you must take it off for an MRI or your pillow fights went too far. ;) Repairs after that are $25.
    • There is no flame involved in the welding. It is pain free and fun! I do require you to wear UV glasses as a precaution to protect your eyes from the flicker of light. (I provide them)
    • 24 hrs. before your appointment time, the booking can be rescheduled or cancelled for a full deposit refund.
    • If an appointment is missed or cancelledless than 24 hrs. before your booked time, the booking fee is non-refundable. However, if you cancelled due to illness, please e-mail me to make other arrangements. We ask you do not come in whether you have Covid or something else.
    • If you would like 14k white gold or a diamond charm, please let me know at least 7 days ahead of your appointment date.
    • This service is offered for age 16 and up. (Parent required to be present for anyone under 18)
    • Permanent jewelry is non-refundable.
    • REFUND POLICY FOR FINE JEWELRY HERE

     

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