Can you rush an order? Depending on the order and season I always do my best to accommodate rush orders. Please e-mail me with your request and I will let you know. There is a $25 rush fee added to each item ordered.
What does hand stamped mean? It means it is stamped and crafted by hand and is not to be mistaken with engraved. No two pieces will be the same. It is part of the organic character to be a little off centered, not perfectly spaced, etc… So it will not be precise like engraving.
Will you stamp anything? No. We reserve the right to decline anything. We will not stamp any profanities. We will refund your money immediately, if we decline your order.
Are your materials imported from other countries? All my 14k gold fill and sterling silver materials are manufactured and purchased in the United States to assure it is regulated. It is noted in the item description if an item is from another country.
What if I want a custom item made that I do not see in your store? We are happy to create custom pieces for our clients. Please e-mail me with your ideas or requests and I will get back to you within 24 hours. If you would like suggestions for a special piece to be made, we can definitely collaborate together.
How long will it take to receive my order? Production time varies depending on the time of the year. Currently, it is 1-2 weeks until your order leaves Carlsbad, CA. Once your item ships, you will receive a tracking number via e-mail.
Can I cancel my order? No cancellations.
Can I make changes to my order? If we have not started stamping your order, then yes, you may change your order. Please e-mail us immediately with your request.
Can I add to an existing order? Unfortunately, at this time we cannot combine already placed orders. Please place a new order for the item(s) you would like to add.
Do you accept returns or exchanges? No. However, I want you to be happy so please feel free to send me an e-mail about your concerns.
What if my order is incorrect or damaged? If your order is incorrect or damaged (not from shipping), please e-mail us immediately and we will remedy the situation. If it arrived damaged due to the carrier (smashed box, etc…) please make a claim with the carrier.
How do I receive my promotional discount? At the time of check out, you will have the opportunity to submit your discount code.