Sterling Silver care: Use any non-abrasive sterling silver liquid cleaner as directed by manufacturer to remove tarnish. Real silver will always tarnish. To slow the process, I have provided an anti-tarnish bag to store your jewelry.
14k Gold Filled care: Do not use a chemical jewelry cleaner or treated cloths. 14k gold filled products are resistant to tarnishing because the outside layer is actually gold and is thick enough to prevent oxidation of the inner material. We recommend minimizing exposure to moisture and chemicals such as perfumes, salt water and chlorine in swimming pools as they take their toll on fine jewelry. Use mild liquid dish soap and water to remove oil build up, then dry it thoroughly with a clean soft cloth.
14k Gold Filled and Sterling Silver Combined Pieces: It's very important to clean the sterling silver without the chemicals touching the gold filled pieces or chain. I recommend hand wiping with sterling silver cleaner rather than dipping it in a liquid to avoid accidental contact. I provide a tarnish free storage bag and if stored daily in that, cleaning other than mild liquid soap and water will be rarely needed.
Chain care: For sterling silver the above information would apply to the chain as well. Be sure to dry thoroughly after polishing. For gold filled you can take a polishing cloth lightly to shine the chain or use mild soap and water then dry it with a clean soft cloth.